Q: What are the limitations of the free demo?
A: The demo version will cut a few horizontal lines through everything as a DEMO watermark. and All functions to save and export are deactivated in the demo version. In order to use all functions, you need to purchase a license.
Q: It won't let me enter a value longer than 72 inches on the virtual mat. Is this a limitation of the standard edition only?
A: Yes, The maximum cutting length is 72 inches (1828mm). We have a Pro version of EasyCut Software which does not have that limitation. With EasyCut Pro you can cut up to 1200 inches (30480mm) in length.
Q: When I try to set up my cutter, it is not listed. Is there a generic one I can use?
A: Yes, Please go to the Cutter menu -> Manage My Cutters and add the "Plotter Generic" option. If it still does not work, please contact us, The support department will respond to your email within 12 hours (usually much quicker).
Q: I'm using macOS, Why does my cutter stop during the cutting process?
A: The latest version of Easy Cut Studio fixes compatibility issues with macOS. Please download the latest version from our website and reinstall it.
Q: The cutter just cuts random lines and not the image, How to fix it?
A: If you are using macOS, Click here to download the latest version of Easy Cut Studio and reinstall it.
Q: What kind of vinyl cutters are supported?
A: Easy Cut Studio supports a variety of vinyl cutters including Roland, GCC, USCutter, Mimaki, Vevor, Graphtec, Secabo, Pixmax, Jinka, Refine, Vinyl Express machines and so on. Click here to find all current models that are supported by Easy Cut Studio. If you do not find your vinyl cutter in the list. Please contact us to add the cutter that are requested.
Q: I get an error telling me the Cutting Machine can't be found. What am I missing or doing wrong?
A: Make sure you have the latest USB driver installed, and make sure you have selected the correct connection mode and port. If it still does not work, please answer these questions, so we can more efficiently help you with your issues: 1. What cutting machine model are you using? 2. are you using a USB to Serial adapter or straight USB only? 3. What version of OS are you using?
Q: I want to cut at the beginning of my vinyl so exactly as I vectors place in my software and that it begin cutting at the beginning of the roll, and not at the back left or right of the roll. how to do it?
A: When you hit cut to bring up the cut window you can set the Cut mode to WYSIWYG or Origin Point. When set to Origin Point, it should automatically shift the design so that it starts cutting where the blade origin is set on the machine.
Q: I am trying to get my cutter to cut right size. Everything is cutting smaller than what it should be. what settings can be changed to make it accurate?
A: In the software, When you hit cut to bring up the cut window, click the settings button and there are settings for X and Y resolution. If it is cutting too small, Increase the values. Values are based off a 1 x 1 inch square. Make sure the units are set to inches. Most of the time these will be set to 1.0 and 1.0. So now you will adjust these numbers accordingly in order to resolve the scaling issue.
Q: When I send my designs to the Graphtec cutter the sizing is about 1.5 times larger than what has been entered in the screen. Is there a reason for this sizing issue?
A: Need to make sure the step size on the Graphtec cutter matches the step size set in the software in the Cutter Settings.
Q: My Mac was updated to macOS 13, Is there an updated version of Easy Cut Studio for macOS Ventura?
A: Yes, The latest version of Easy Cut Studio is fully compatible with macOS 13.1 Ventura, Click here to download the latest version of Easy Cut Studio and reinstall it.
Q: I get this error message: "EasyCutStudio.pkg" can't be opened because Apple cannot check it for malicious software. What should I do?
A: Right click on the EasyCutStudio.pkg and select "Open" to avoid the security warnings. You still get the warning message, but the should now still open and install...
Another simpler way is to go to System Preferences -> Security & Privacy, Under the General tab, Click on Open Anyway button to open or install Easy Cut Studio.
Q: I click Cutter, OK, then Cut and it says "Cutting" full blue progress bar, then says "Cutting data was sent to cutting machine" but the machine sits there doing nothing?
A: Turn both machines off - IMPORTANT! Remove the data cable to the device - both ends, Reconnect cable. Restart both machines as normal. and see if that helps. In addition, Make sure the cutter is in online mode. If the cutter is in offline mode (which is usually the default after you power it on) it will not cut anything.
Q: I am trying to import EPS to Easy Cut Studio, but the file will not open I only get a blank page. what am I doing wrong?
A: You need to process text from third party software. The software cannot currently import text from SVG or EPS. The text would need to be converted to outlines/paths in the SVG or EPS first.
Q: Does your software work with Roland GS-24 and Roland CAMM1 GX-24 plotters?
A: Yes, Easy Cut Studio is fully compatible with Roland GS 24 and Roland GX 24 plotters. From the cutter menu, choose manage cutters and try to use "Roland GX" option. We do have customers using it and works great.
Q: There are a few lines through the cut. Is this because I've the trial version?
A: Yes, The horizontal line is a "watermark". You need to register your copy if you want to cut non-watermarked projects. After processing your order, we’ll send you a license key that will disable the watermarks from your newly cut projects.
Q: How to activate the software on a new computer?
A: If you want to run Easy Cut Studio on another system, you first must deactivate your software license before you can activate it on a second system. Choose the Deactivate option under the Help menu in EasyCutStudio. (You must be connected to the Internet to deactivate your software.) Once it is deactivated, you can use your serial number to activate the software on a new computer.
Q: Does your software work with Vevor KH-720 cutter? It is not listed in the cutter setup menu. How do I get it to work?
A: Yes, our software work with Vevor KH series cutter. Please try to use "Saga ARMS" instead of "Vevor". and send a test cut.
Q: Will this software work with my Cricut machine?
A: Easy Cut Studio will not cut directly with the Cricut machines. If you are using a Cricut Explore, you can export as SVG from Easy Cut Studio and upload the SVG into Cricut Design Space for cutting with the Cricut Explore.
Q: Can I use this program to create designs to be cut on the Brother ScanNCut?
A: Easy Cut Studio cannot directly cut with the Brother ScanNCut. You can only use Easy Cut Studio to create designs and then export as a compatible format to a USB drive for the Brother ScanNCut.
Q: I've got an SVG file in which I have separated the objects. and I can't get one object to fill with color.
A: By default, Easy Cut Studio will only fill shapes that are closed. If a shape is open, you can close it by choosing Close Path from the Path menu. In the Preferences under the Edit tab, there is also an option "Never fill open paths" which is checked by default. You can uncheck that and it should apply fills if the path is open.
Q: What file extensions does Easy Cut Studio support? Will it take straight .ai files or at the very least .svg?
A: Yes, Easy Cut Studio supports import various file formats, including SVG, AI, PNG, EPS, PDF or other popular formats as editable vector objects.
Q: Cutter is not cutting circles round they look like a saw blade is there some kind of adjustment within the program?
A: When you hit cut to bring up the cut window, try to change the Holder setting to Pen and set the option below to "Draw draw+cut lines".
Q: I am trying to cut an existing file but only need to cut part of it. How do I cross out the stuff I don't want to cut?
A: If you open the Layers window you should see all the different shapes in your project. If you click the Eye icon, you can toggle specific Layers to be visible/not visible, where layers that are not visible will not cut.
Q: The cutting is significantly slower than what I experienced with Roland’s CutStudio. How to fix this?
A: Do you mean the speed at which the blade is moving is slow? If you are able to set the speed on the Roland machine, set the speed there and in the software, uncheck the option to Use software speed & pressure.
Q: there somethings wrong with my Fill, why can't I fill in a color for text?
A: Check out the Document tab from the right side. There is a workspace alpha setting there which can affect the fill.
Q: is there a way to put an outline or a border on lettering?
A: Yes, It is very simple. The Shadow Layer option will add a layer that generates an outline around the selected object. To add a shadow layer, choose Shadow Layer from the Effects menu.
Q: Does the Easy Cut Studio compatible with older versions of Mac OS X?
A: Yes. If you're still running an older version of Mac OS X, you might need to download a previous version of Easy Cut Studio.
Q: Are there any educational discounts available?
A: Yes, We specially offer additional discounts for schools, government and non-profit organizations. Please contact our sales to discuss specific requirements.
Q: I want to buy multiple licenses. Are there any discounts ?
A: Yes, The price for multiple license varies according to licenses you need. You can email our sales team to place the order.
Q: Can’t find the answer to your question?
A: If you have any further questions, Contact us and we’ll get back to you as soon as we can.